The Influence of Safety Climate, Internal Communication on Employee Performance through Job Satisfaction at PT BSA Logistics Surabaya

Aulia Risalatul Fadillah; Riedel Paulus Jacobis

Authors

Aulia Risalatul Fadillah Department of Management, Faculty of Economics and Business, Universitas Negeri Surabaya, Surabaya, Indonesia Author
Riedel Paulus Jacobis Department of Management, Faculty of Economics and Business, Universitas Negeri Surabaya, Surabaya, Indonesia Author

Keywords:

Safety Climate, Internal Communication, Job Satisfaction, Employee Performance, SEM-PLS.

Abstract

This study aims to analyze the influence of safety climate and internal communication on employee performance, with job satisfaction serving as a mediating variable, at PT BSA Logistics Surabaya. The study employs a quantitative approach with a causal research design. The research population consists of all employees at PT BSA Logistics Surabaya, all of whom were included in the sample using a saturated sampling technique. Data were collected through the distribution of Likert-scale questionnaires. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the aid of SmartPLS software. The results indicate that safety climate has a positive and significant effect on job satisfaction. Internal communication also has a positive and significant effect on job satisfaction. Furthermore, safety climate, internal communication, and job satisfaction all positively and significantly influence employee performance. Analysis of indirect effects reveals that job satisfaction mediates the impact of safety climate on employee performance, as well as the impact of internal communication on employee performance. These findings suggest that enhancing perceptions of workplace safety and fostering effective internal communication can boost job satisfaction, thereby leading to improved employee performance. Based on the findings, the company is advised to strengthen its safety culture, improve the effectiveness of inter-departmental communication, and focus on aspects that enhance employee job satisfaction to support sustained performance improvement.

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