THE EFFECT OF WORKLOAD AND CAREER DEVELOPMENT ON EMPLOYEE PERFORMANCE, WITH WORK MOTIVATION AS A MEDIATING VARIABLE, IN TOWER PROVIDER COMPANIES IN INDONESIA

Farqy Noordien; Despinur Dara; Cedaryana Chalid

doi:10.5281/zenodo.21672875

Authors

Farqy Noordien State University of Jakarta Author
Despinur Dara State University of Jakarta Author
Cedaryana Chalid State University of Jakarta Author

DOI:

https://doi.org/10.5281/zenodo.21672875

Keywords:

Workload, Career Development, Work Motivation, Employee Performance, PLS-SEM

Abstract

This study examines the effects of workload and career development on employee performance, with work motivation serving as a mediating variable, among employees of telecommunication tower infrastructure provider companies in Indonesia. A quantitative, explanatory research design was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM), with data analyzed using SmartPLS 4.0. Data were collected from 384 employees of the four largest tower provider companies in Indonesia, selected through a combination of purposive and proportional quota sampling. The findings indicate that workload has a negative and significant effect on both employee performance and work motivation. Conversely, career development has a positive and significant effect on employee performance and work motivation, and further enhances employee performance indirectly through work motivation. Work motivation itself has a positive and significant effect on employee performance and is confirmed to partially mediate the relationships between workload, career development, and employee performance. These findings highlight the importance of proportional workload management and optimized career development programs in sustaining employee motivation and improving employee performance in the telecommunication infrastructure industry.

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